Southwest Chief Operating Officer, COO, Andrew Watterson told lawmakers that airline is working to support operations and revamp technology following its December meltdown, Alison Sider of The Wall Street Journal report. Watterson said the airline is working to fix its operation, with a new software patch set to go into effect Friday, and cash bonuses to executives are to be reduced as a results of the upheaval, according to the Journal. Watterson’s comments came on Thursday as he acknowledged the company’s missteps and apologized during a hearing of the Senate Committee on Commerce, Science, and Transportation. Reference Link
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