SoundHound AI announced that MUSC Health has deployed an AI agent, powered by its Amelia Patient Engagement solution, to enhance patient access. MUSC Health’s new AI agent, named Emily, leverages Amelia’s integration with Epic to enable personalized, simplified, and efficient patient self-service. Amelia was recently acquired by SoundHound AI. “As a patient, moving through the care continuum can be worrying, with long wait times and confusing administrative processes only adding to the stress. MUSC Health is facing this challenge head on by deploying an AI agent to provide patients with immediate, personalized appointment management support. The team at MUSC Health is a trailblazer in AI for healthcare, and we are proud to partner with them on their digital transformation journey,” says Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI.
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