Sonos CEO says fixing app ‘number one priority’

Sonos CEO Patrick Spence said in a blog post that the company’s “number one priority” is fixing the Sonos app for all customers and partners. “We know that too many of you have experienced significant problems with our new app which rolled out on May 7, and I want to begin by personally apologizing for disappointing you,” Spence said. “There isn’t an employee at Sonos who isn’t pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority. We developed the new app to create a better experience, with the ability to drive more innovation in the future, and with the knowledge that it would get better over time. However, since launch we have found a number of issues. Fixing these issues has delayed our prior plan to quickly incorporate missing features and functionality. Since May 7, we have released new software updates approximately every two weeks, each making significant and meaningful improvements, adding features and fixing bugs.” The company listed the updates and improvements set to come to the app and what months to expect them. “We plan to continue releasing new software updates on a bi-weekly cadence,” the CEO added. “With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our Community. We deeply appreciate your patience as we address these issues. We know we have work to do to earn back your trust and are working hard to do just that.”