ServiceNow extends end-to-end AI agent orchestration

ServiceNow (NOW) announced agentic workforce management, a new, innovative extension of end-to-end AI agent orchestration, designed to allow employees to accelerate the impact of AI. Agentic workforce management enables employees and AI agents to seamlessly and securely work together to deliver real business outcomes. While the agentic workforce operates like an intelligent digital team, completing end-to-end work autonomously, agentic workforce management allows people to oversee, coach, and teach the agentic workforce – all within ServiceNow. The company’s first agentic workforces support IT operations, customer support, security, and end-user software deployment, reimagining work in the AI era. “AI isn’t just reshaping how we work, it’s redefining what it takes to win. This moment requires bold investment in our people and a shared commitment to learn, adapt, and lead in new ways,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow. “When we design work with AI and put people at the center, we create momentum that drives real business impact.”