ServiceNow acquires Raytion to enhance GenAI-powered capabilities, no terms

ServiceNow announced it has acquired Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform. The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organizations can take control of highly distributed, diverse, and dynamic information1. With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located. Raytion’s technology will integrate secure access to information from enterprise data sources and allow ServiceNow’s AI Search to provide users with an industry-leading, intelligent search experience and the information they need, all from a single entry point. This includes data within ServiceNow and from third-party systems. ..Since 2001, Germany-based Raytion has been implementing and operating large-scale business solutions for Global 500 companies and organizations worldwide. For ServiceNow, this announcement follows previous acquisitions of Enable OH&S technology, Hitch Works, and 4Facility technology as part of the company’s ongoing commitment to drive AI transformation on a global scale, enhance employee experiences, and power the future of work. ServiceNow completed the acquisition of Raytion in July 2024. Financial terms of the deal were not disclosed.