Sabre Corporation announced the integration between Nuvola, its task management and guest engagement software, and the messaging platform WhatsApp. Hotels using Nuvola’s Guest Chat module now have the option to choose between SMS messaging or WhatsApp to power their real-time communications with guests. “Properties using Nuvola’s Housekeeping module and Property Hub can send real-time updates to ensure the front desk has accurate room status information, such as if the room is cleaned, and can seamlessly check in guests upon their arrival,” said Juan Abello, Vice President of Product Management at Sabre Hospitality and founder of Nuvola. “Furthermore, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system and Nuvola has the potential to improve the guest experience and increase the hotel’s guest satisfaction score.” Abello added.
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