PagerDuty to acquire Jeli, terms not disclosed

PagerDuty announced it has signed a definitive agreement to acquire Jeli, Inc. to transform operations with an enterprise-grade, all-in-one incident management solution. The addition of Jeli’s capabilities to the PagerDuty Operations Cloud will further strengthen its value as a system of action, going beyond response to drive long-lasting improvements in operational maturity. The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation and Customer Service Operations in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams. “Every company’s customers are digitally fluent, yet most company’s operations are analog, manual and command and control. This chasm gets wider as technical complexity grows, making operational resilience and delightful customer experiences harder to deliver,” said Jennifer Tejada, Chairperson and CEO, PagerDuty. “With Jeli, our combined offering will empower executives to make faster, more effective operational decisions to speed and expand innovation while minimizing the costs and risk of operational failure. With Jeli, PagerDuty becomes a cloud-first, automated Incident Management solution that scales securely and reliably for large enterprises. We are thrilled to welcome Nora Jones and the Jeli team to PagerDuty.”