Nice, AT&T expand deal to provide integrated solutions for Emergency

NICE (NICE) announced that it is expanding its strategic collaboration with AT&T (T) to bring the advantages of the companies’ integrated solutions to emergency communications centers. As part of this, NICE is creating a unified incident capture and data analytics solution for AT&T NextGen 9-1-1 or NG9-1-1, technologies. This solution meets the evolving needs of 9-1-1 centers by enabling them to capture and utilize data for valuable insights. NICE will be showcasing its collaboration with AT&T at booth #1313 and at the NICE booth #1401 at APCO 2024 in Orlando, Florida, from August 5-7…Through its integration with AT&T’s solutions, NICE Inform Elite is providing a one-stop shop for capturing and analyzing NG9-1-1 data, both for evidentiary records and for incident reconstruction. Furthermore, 9-1-1 centers can leverage NICE’s data analytics to evaluate the impact of new technologies on call handling and response times and uncover and address any training and knowledge gaps.