Mosaicx announced that its intelligent routing technology powers new georouting capabilities for the 988 Lifeline. Since the 988 Lifeline debuted in 2022, Mosaicx has been committed to enhancing its accessibility and responsiveness through vital backend technology. Mosaicx and Vibrant are working to continuously improve crisis care solutions. The new georouting solution is designed to protect help seekers’ privacy while still allowing them to access localized support. Georouting identifies the county from which a call is initiated and connects the help seeker to a geographically appropriate crisis call center. This capability is crucial to providing localized support because in many cases a caller’s current location does not match their area code.
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