Ibex, Genesys partner to deliver omnichannel AI-enabled customer experience

ibex announced a partnership with Genesys, a global cloud leader in AI-powered experience orchestration, to offer next-generation omnichannel customer experience and contact center solutions. This collaboration will enable both companies to enhance and expand their CX and contact center offerings. “We are delighted to partner with Genesys to offer the most comprehensive range of next-generation CX solutions to our growing roster of blue chip and digital-first clients,” said Jim Ferrato, Chief Information Officer, ibex. “Leveraging Genesys Cloud CX as part of our enterprise services will allow ibex to drive greater automation, which will improve our employee experience and create unified interfaces for all channels and solutions. It will also offer enhanced flexibility and customization options to tailor solutions to meet specific enterprise needs.”