Ibex expands call center operations in Honduras

ibex announced a significant expansion of its operations in Tegucigalpa, the capital of Honduras. This expansion underscores ibex‘s commitment to growth in the region and strengthens its nearshore strategy. ibex has officially added almost 10,000 square feet of space to its real estate footprint in Honduras. The expanded facility now includes more than 180 additional production seats, representing a 35% increase in operational capacity. The space also features additional recreational areas, offices and training spaces, demonstrating ibex’s dedication to creating a supportive and productive work environment for its employees. ibex’s expanded operations in Honduras are expected to create approximately 250 new job opportunities, further contributing to the local economy. The new space became operational in mid-September, with the frontline team successfully handling its first calls. ibex anticipates full utilization of the upgraded space in the coming month.