Freshworks announced Monos has completed a digital transformation of its customer support operations through the adoption of Freshworks’ customer service solutions. The AI-powered ticketing and conversational support solutions have helped Monos increase agent efficiency-making the retailer’s customer happiness agents, and customers, even happier. Monos implemented Freshdesk to support multiple communication channels, including email, chat, Instagram and Facebook. The company is also using Freddy AI for its new generative AI capabilities. Agents have improved productivity and efficiency with AI suggested responses, automated workflows of support operations, and chatbots to quickly resolve customer queries, leading to exceptional customer experiences.
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