Freshworks develops AI platform CloudVerse in partnership with Amazon

Amazon (AMZN) announced in a blog post: “Generative artificial intelligence has made it easier for many users to leverage foundation models to transform products and experiences across industries. However, organizations looking to operationalize these generative AI capabilities face several challenges including cost efficiency, data privacy concerns, and future-proofing in a rapidly evolving field. To address these challenges and unlock the full potential of generative AI, Freshworks (FRSH) has developed CloudVerse. CloudVerse AI platform that provides AI as a service, designed to enable adoption across applications such as chatbots, Freshworks’ cutting-edge AI offering, called Freddy AI, is powered by CloudVerse, a platform component that provides AIaaS. By leveraging CloudVerse’s AIaaS capabilities, various business units within Freshworks can seamlessly integrate AI-driven tools into their operations, delivering personalized experiences and driving efficiency across various touch points without extensive in-house AI resources or expertise. CloudVerse, developed in collaboration with AWS, enabled Freshworks to accelerate building generative AI applications on AWS.”