Ford announced leadership appointments as it continues to accelerate its customer-focused Ford+ transformation. Elena Ford, Ford’s chief customer experience officer, is named chief dealer engagement officer, effective immediately. In this role, she will work closely with Ford’s 10,000 dealers worldwide. Ford also announced that Lisa Materazzo, formerly Toyota’s top marketing executive in North America, is joining Ford as global chief marketing officer, or CMO, effective immediately, reporting to Ford President and CEO Jim Farley. At Toyota, Materazzo also held leadership roles at Lexus and Scion. At Ford, Materazzo will lead advanced product planning and all marketing activities across Ford Blue, Ford Model e and Ford Pro. She will also oversee Ford Performance and Lincoln.
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