First Citizens appoints Gregory Smith as Chief Information & Operations Officer

First Citizens BancShares announced that Gregory L. Smith has joined the company as an executive officer and Chief Information & Operations Officer for BancShares and its subsidiary, First-Citizens Bank & Trust Company. In this newly created position on the bank’s executive leadership team, Smith will be responsible for the strategic enablement of technology, operations, cyber and data functions across the enterprise. He will report to Chairman and CEO Frank B. Holding, Jr. Smith joins First Citizens from TD Bank Financial Group in Toronto, Canada, where he worked from 2019 to 2023. Most recently, he served as head of Transformation and Corporate Operations. In this leadership role, he set the vision and built key capabilities to drive end-to-end transformational change. He also was responsible for managing corporate projects and technology platforms. Prior to that role, Smith served as head of North American Contact Centers & ATM Channels and as head of North American Customer Operations for TD Bank Financial Group.