Clear Secure says Bloomberg article ‘inaccurately characterizes’ product

Clear Secure said in a statement: “Today, Bloomberg published a story that inaccurately characterizes CLEAR’s robust security and our work with the TSA in keeping airports safe. Despite engaging with the reporters for nearly two weeks and providing them on-the-record responses and factual information that directly contradicts their reporting, they chose to largely ignore key facts and specific details regarding how our system works. Those facts are: There was a July 2022 incident that was the result of a single human error – having nothing to do with our technology. We took immediate action to end the practice that led to the human error and took corrective action to fully re-enroll the miniscule percentage of our customers enrolled under this process; The results speak for themselves – in the last six months alone, the TSA has reverified 4.7 million IDs without citing a single issue.; The images included in the article lack important details. Specifically the images in question were not relied upon during the secure, multi-layered enrollment process and CLEAR does not currently use face as a biometric to verify a member on the day of travel – we rely on fingerprints or iris…We are disappointed that some continue to spin a false narrative about our company and the important role we play in aviation security as a Registered Traveler provider. We look forward to continuing to partner with our aviation stakeholders, including airports, TSA and the Department of Homeland Security. CLEAR has consistently delivered on state-of-the-art technology that strengthens airport security and enhances travel for millions of passengers – and that is exactly what we will continue to do.”