Charter’s Spectrum announces new pricing plans starting at $30 per month

Charter’s Spectrum on Monday made a series of announcements “building on the company’s customer-first philosophy, backed by money-back guarantees. They include a first-of-its-kind Customer Commitment that provides performance and service benchmarks to Spectrum customers and a new and simplified pricing strategy that enables customers to choose bundles with price guarantees, including a 500 Mbps Spectrum Internet plan starting at $30 per month when bundled with two lines of Spectrum’s fastest Mobile and/or Spectrum Video service. Additionally, all current Spectrum Internet and Spectrum Internet Ultra customers will have their speeds automatically increased for free to 400 and 600 Mbps, respectively.” “This new commitment to our customers goes beyond words; it is about action,” said Cliff Hagan, Executive Vice President, Customer Operations for Charter Communications, Inc., which operates the Spectrum brand. “With approximately 100,000 employees, our customers are also our friends, family and neighbors, and we hold ourselves accountable to them. If we are charging for a service, it should work all the time; if it doesn’t, our customers should trust that we’ll make it right. By focusing on reliability, transparency and outstanding service, we want to exceed expectations, build lasting loyalty and address our customers’ needs with renewed energy and focus on keeping them seamlessly connected. We’ve already made the investment in our people, tools and systems that will allow us to execute on these commitments and fully stand behind the great value, products and services we provide to our customers.”