Banzai releases mid-year customer satisfaction results

Banzai International announces its record-setting mid-year customer satisfaction results for 2024. Demonstrating unwavering commitment to excellence, for the year to date 2024, Banzai has achieved an outstanding Net Promoter Score of 53 and an exceptional Customer Satisfaction score of 96.1%. These remarkable metrics underscore Banzai’s dedication to exceeding customer expectations consistently. An NPS of 53 places Banzai in the ‘excellent’ category, reflecting the high likelihood of customers to recommend Banzai’s solutions to others. The CSAT score of 96.1% signifies top-tier performance, indicating that Banzai’s customers are overwhelmingly satisfied with their experiences. In addition to these achievements, Banzai is honored to have received the prestigious CMSWire IMPACT Gold award in the Customer Journey Innovation category. This accolade recognizes outstanding contributions to enhancing customer experiences and digital marketing. Banzai’s innovative approach has significantly optimized customer journeys and increased net revenue retention.