Bandwidth partners with Google, Cognigy to launch AIBridge

Bandwidth announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based artificial intelligence tools in front of their contact centers-resolving calls faster and more efficiently in the communications cloud. Bandwidth AIBridge enables enterprises to resolve customer issues faster, which improves the overall customer experience and agent satisfaction while reducing contact center operating costs. With AIBridge, incoming calls to an enterprise contact center can first be routed directly to an AI-driven virtual agent, utilizing a pre-built integration with Bandwidth’s Maestro platform.