SoundHound (SOUN) AI and Apivia Courtage, part of AEMA Group, announced that they are innovating together to bring agentic AI to Apivia Courtage’s contact centers via SoundHound’s Amelia 7 AI agent platform. Apivia Courtage will be deploying Amelia 7 as a key part of the company’s digital transformation strategy. The move builds on a successful relationship between the two companies, which already saw SoundHound’s Amelia platform drive a 20% productivity increase at the insurer’s contact center.
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