Amdocs unveils CES24 suite

Amdocs will showcase its new CES24 suite, the most advanced version of the Amdocs Customer Experience Suite spanning BSS, OSS and network, at Mobile World Congress in Barcelona. CES24 utilizes the Amdocs amAIz generative AI platform to empower service providers to leverage telco-specific GenAI capabilities for any business and operational need, in a simple, trusted, secured and cost-effective manner. Key features of CES24 include its Customer Engagement Platform, an Amdocs-Microsoft complete telco-verticalized CRM solution serving both the consumer and enterprise markets. Alongside the CES Copilot’s natural language processing, sentiment analysis, conversational AI and generative content creation capabilities, this CRM solution leverages the power of Microsoft Dynamics 365 and Azure to deliver a unified and omnichannel AI-driven customer journey.