Bad DebtBad debt increased to 5% of revenue, reversing the trend of improved bad debt to below the 5% level, which had been maintained since March 2023.
Cybersecurity ImpactBad debt expense increased by 100 basis points year-over-year to 5.0% and 80 basis points sequentially, attributed to the Change cybersecurity event.
Organic GrowthOrganic growth has slowed to approximately 3% year-over-year due to the impact of the 75/25 blended rate expiration and patient losses related to the shift to two competitors following last year's Humana capitation contracts.