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Zscaler expands partnership with Zoom, announces new integration

Zscaler (ZS) announced new integrations with Zoom Video Communications (ZM) that connect the Zscaler Digital Experience, ZDX, monitoring service with Zoom’s Quality of Service Subscription, QSS, offering. The integrated solution gives enterprises’ IT and helpdesk teams near real-time quality performance metrics and analytics for all remote office employees. "The number of user-reported quality issues has increased as more hybrid workers rely on Zoom to stay connected and productive. This has put additional strain on Operations Teams including NetworkOps, ITOps, and Service Desk teams, who are expected to respond in real-time," said Dhawal Sharma, Vice President and General Manager at Zscaler. "The new integrations with Zoom augment our existing integrations with Zoom APIs to provide IT and helpdesk teams with granular and real-time insights based on device, network, and application performance that quickly expose the root cause of user experience and reduces Mean Time to Resolution for user-reported issues."

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