Quest Diagnostics partners with Epic for streamlined laboratory testing

Quest Diagnostics (DGX) and Epic announced a first-of-its-kind collaboration designed to streamline and improve experiences for healthcare providers and patients that engage Quest for laboratory testing in the U.S. Epic will work with Quest to deliver a suite of technologies and services to act as the foundation for Project Nova, Quest’s multi-year initiative to simplify and enhance several of the company’s customer-facing processes to improve experiences, quality and productivity for patients and providers regardless of the electronic health record platform they use. The implementation will use the breadth of Epic’s Diagnostic Enterprise system for laboratories–which includes Aura, Beaker Laboratory, Care Everywhere, MyChart, and Resolute Professional Billing & Claims–to be scaled across Quest’s national laboratory operation. Expected customer benefits include faster, more convenient services, access to deeper health and other insights, and faster turnaround times for some testing services. By simplifying systems, the Epic implementation may also allow for faster installment of new innovations, including AI and automation, as new technologies become available.