Nice surpasses milestone of 1M agents on CXone

NICE announced that CXone has more than 1,000,000 agents and supervisors using the full breadth of its functionality. CXone provides leading organizations with full CXi capabilities, creating seamless customer journeys across self and human service. The company reported its full year 2022 financial results in February. Recent business highlights include: Surpassing 1 million agents on CXone and Cloud revenue of $1.3B and total revenue of $2.2B. NICE continues to secure market-leading positions across all market reports in CCaaS, conversational AI, innovation, WEM, digital and customer experience. NICE is the only vendor named a leader by Gartner for both workforce engagement management and Contact Center as a Service. Other recent wins include: Launching the industry’s first conversational CX with ChatGPT-enabled CXone, a groundbreaking innovation in conversational AI…"We are proud to report this significant milestone crossing 1 million agents using CXone, while continuing to deliver strong results, maintaining our market-leading position," said Barak Eilam, CEO of NICE. "Our profitable growth momentum allows us to continuously invest and drive innovation for our customers. Today, organizations are more than ever looking to partner with an experienced, viable vendor that can take them to the next generation of CX and we are proud to be able to do that with CXone."