Connexa Sports Technologies appoints ArenaCX as strategic partner

Connexa Sports Technologies confirmed it appointed ArenaCX as a strategic partner for the outsourcing of Slinger Bag’s consumer response and service operations. Slinger Bag has experienced rapid growth over the past three years and now has in excess of 40,000 consumers using Slinger Bag products across the USA. This rapid growth brought multiple complications in consistently maintaining the level of the customer service and response times Connexa seeks to provide as part of the total Slinger Bag brand experience. In recently reviewing service levels, Slinger Bag discovered response and issue resolution times had significantly increased to levels that were no longer acceptable to the brand or its US based customers. Through accessing the Business Processing Outsource platform operated by ArenaCX, Slinger Bag identified HelpSquad as the appropriate service partner to provide Level 1 servicing to all of its USA clientele. Following a period of intense training, the month one results of this partnership have improved customer response times across the average of 1,100 tickets raised by our customers each month, by an incredible 90%.