According to a recent LinkedIn post from Augmentt, the company is promoting an educational session focused on improving client onboarding processes for managed service providers, or MSPs. The post describes common operational issues during the first weeks of onboarding, such as undocumented networks, legacy shortcuts, and missing documentation from prior providers.
The LinkedIn post highlights a scheduled webinar on August 27 that aims to formalize onboarding into a repeatable process, emphasizing documentation before making environmental changes. It also points to internal alignment between account management and engineering teams, and phased rollouts designed to reduce risk of disrupting critical systems like ERP platforms.
As shared in the post, the session will feature Kyle Christensen, co founder of Empath, who is presented as having experience building onboarding processes for MSPs. This type of content marketing suggests Augmentt is positioning itself as a thought partner for MSPs seeking operational maturity, which may support customer acquisition and retention over time.
For investors, the emphasis on process rigor and risk mitigation in MSP onboarding may indicate Augmentt’s focus on higher value, consultative relationships rather than purely tool based sales. If the webinar drives engagement from MSPs, it could help expand the company’s sales funnel and strengthen brand recognition in the managed services ecosystem, though the direct financial impact is not disclosed in the post.