Microsoft, Google race to make conversational AI a must-have, The Information says

As many businesses remain cautious about spending on conversational artificial intelligence, AI providers such as Microsoft (MSFT), OpenAI and Google (GOOGL) are racing to make the technology more of a must-have by introducing new features that can handle complex tasks with little guidance from the customer, The Information’s Aaron Holmes reports. Microsoft, for instance, is making software to automate multiple actions such as creating, sending and tracking a client invoice based on their order history or rewriting an application’s code in a different language and verifying that it works as intended, according to employees. The new software, which OpenAI technology will power, will improve upon Microsoft’s current suite of Copilots, the author says.